Contact us
- Email: hello@nasugn.com — we aim to reply within one business day.
- Enterprise: a named contact, with response and uptime commitments agreed in your contract. Talk to us.
- In-app chat: the chat bubble in the Vigil console (and on this site) reaches us directly.
- Privacy / data requests: privacy@nasugn.com.
Camera offline or not recording?
Almost always the Vigil Agent isn't running. Check that:
- The machine running the Agent is powered on and connected to the internet.
- It's on the same network as your camera.
- The Agent app is actually running (it needs to stay running on an always-on machine — a mini-PC or a PC that doesn't sleep).
Once the Agent is back, cameras reconnect within a minute.
Not getting alerts?
- Check the camera's alert mode isn't set to "Off".
- For SMS/WhatsApp alerts, add a mobile number in Settings.
- Alerts arrive by WhatsApp or SMS — check the mobile number in Settings is correct.
- Make sure alerts aren't snoozed.
Can't watch live or recordings?
Live view and recordings require an active subscription. Check your billing status in Settings → Billing.
Account & data
You can export footage and delete recordings, cameras, sites or your whole account from Settings. See our Privacy Policy and Terms.
Report abuse or a safety concern
If you believe Vigil is being used unlawfully or to harm someone, contact us at hello@nasugn.com and we'll act promptly.